Effective Date: July 28, 2026
Innovative Wastewater Solutions, Inc. (“IWS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through iwsonsite.com (the “Site”), how we use it, and the choices you have.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly: When you submit a quote request, contact form, or scheduling request, we collect details such as your name, email address, phone number, service address, and a description of your wastewater system needs.
- Automatically collected information: Like most websites, we may collect standard technical data such as IP address, browser type, device type, and pages visited, typically through analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and schedule service appointments
- Communicate with you about your service, invoices, and account
- Maintain accurate customer and billing records
- Improve the Site and our services
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, including with the following categories of service providers:
- Form and scheduling processing: Submissions made through Site forms are processed to route your request to our team.
- Customer relationship and billing management: Your contact and service information may be stored in our customer management and invoicing systems to track service history and process payments.
- Accounting services: Billing information may be synced with our accounting platform for invoicing and payment records.
- Workflow automation tools: We may use automation software to route form submissions into our internal systems.
These providers are only permitted to use your information as necessary to provide services to IWS, not for their own independent marketing purposes.
We may also disclose information if required by law, to protect our legal rights, or in connection with a business transfer such as a merger or sale of assets.
4. Cookies and Tracking
The Site may use cookies or similar technologies to support basic functionality and analytics. You can control cookies through your browser settings; disabling cookies may limit some Site features.
5. Data Retention
We retain customer and service information for as long as needed to provide services, maintain business and tax records, and comply with legal obligations.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legitimate business and legal recordkeeping needs
- Opt out of marketing emails, using the unsubscribe link in any email we send
Depending on your state of residence, you may have additional rights under applicable state privacy law.
8. Children’s Privacy
The Site is intended for business and residential customers seeking wastewater services and is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Innovative Wastewater Solutions, Inc.
Email: seo@tryerm.com